Terms & Conditions

Welcome to FYN website. Please read through terms and conditions carefully before placing your order. By using this website and/or placing an order, you agree to comply with and be bound by the following terms and conditions. If you do not agree to be bound by these terms and conditions, please refrain from using this website.

The term ‘FYN’, ‘our’, us’ or ‘we’ refers to the owner of the website. The term ‘customer’, ‘you’ or ‘your’ refers to the user of our website.

The use of this website is subject to the following terms of use:

 

General

This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

For all international orders, customers are responsible for customs and import duties of the destination country.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

Wholesale Registration

FYN products catalog is strictly for registered and approved resellers only.

If you are a reseller, please fill up the wholesale registration form, we will review your registration and contact you as soon as possible.

Please note that registration is subject to approval. Once your registration is approved, you will be able to access the product catalog and start placing order with us.

 

Product Information

We try our best to ensure all product information such as details, descriptions, prices, etc of products are displayed correctly on the website.

The colors of products are display as accurately as possible. However, the actual color you see will depend on your monitor resolution. We cannot guarantee that your monitor display of color will accurately reflect the color of the product on delivery.

All sizes and measurements of products are measured as accurate as possible. However, sizes and measurements are approximate and are not consider as defective.

We reserve the right to refuse orders when product information has been published incorrectly, including prices and promotions.

 

Purchase of Products

When you placed an order on our website, we will send you an acknowledgement email of receiving your order. This acknowledgment email is not an order confirmation email.

Our sales team will contact you directly regarding your order. Upon liaising of your order, our sales team will send you an order confirmation email to confirm the order and proceed for payment. Once your order has been confirmed, you will not be able to make any changes to your order. Upon receiving of order confirmation email, all payment must be made within 48 hours. Otherwise, order will be cancelled.

We reserve the right to refuse an order for a legitimate reason, for example in the following circumstances:

- error with product information, including price

- we are unable to obtain authorization of payment

- we suspect any fraudulent activity

In any of these cases, we will notifyyou immediately. If payment of the order has already been made, we will refund you or issue you store credit.

We take all reasonable care, as long as within our power and control to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.

 

Payment

We accept the following payment methods:

- Credit Cards (Visa and MasterCard)

- Telegraphic Transfer (TT)

- iBanking (Only Applicable for Singapore Bank )

Additional charges for telegraphic transfer are to be held responsible by customers.

Kindly update your payment details via the link in the order confirmation mail within 48hours.

We will not be accountable for delays caused by insufficient payment made and/or incorrect payment details provided.

 

Shipping

We aim to process and dispatch the orders within 3 working days upon verification of payment. However, sometimes during peak seasons, it may take longer. Please note that processing and dispatching of orders is carried out during working hours, between Monday to Friday, excluding weekends and local public holidays (Singapore).

All products prices stated are exclusive of shipping fee. The total cost of the order is the price of the products ordered plus the shipping fee.

We will not be liable for any lost parcels and/or damaged products mailed out should customers opt for normal/regular shipping.

Please note that all orders are shipped from the Singapore. All orders shipped internationally may incur import duties and taxes. These additional charges are not part of the shipping fees and to be held responsible by customers. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.